At Nurses Only, we're all here to ensure your shopping experience is simple and convenient. We just want you to be happy. But we know sometimes you get a dose of purchase guilt and change your mind, things go awry during delivery or things just don’t work as they should. So if any of the above should happen please take the time to read our policy it may save time later on.
In order to process a refund, exchange or repair a product purchased from Nurses Only, you should have clear proof of purchase. If you do not have clear proof of purchase, Nurses Only is not obligated to offer you an exchange, refund or repair.
Once proof of purchase has been established, if the product fault can clearly be determined, we will offer you either a refund or exchange. Postage is not refundable.
If you still have your receipt and it is within 14 days of purchase, Nurses Only will give you an exchange, refund or credit for the purchase price of the item excluding postage (in the form of a Gift Card), providing the product is:
If you meet the above conditions but are returning a product outside the 14 day return period, Nurses Only can only offer you an exchange or a Gift Card credited with the value of the item purchased. If all the above criteria are met all you have to do is send your item back to us at your cost and we will replace it or reimburse you as you wish.