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Returns Policy

At Nurses Only, we're all here to ensure your shopping experience is simple and convenient. We just want you to be happy. But we know sometimes you get a dose of purchase guilt and change your mind, things go awry during delivery or things just don’t work as they should. So if any of the above should happen please take the time to read our policy it may save time later on.

Please retain your receipt

In order to process a refund, exchange or repair a product purchased from Nurses Only, you should have clear proof of purchase. If you do not have clear proof of purchase, Nurses Only is not obligated to offer you an exchange, refund or repair.

Is the product is faulty, unfit for purpose or does not match it's advertised description?

Once proof of purchase has been established, if the product fault can clearly be determined, we will offer you either a refund or exchange. Postage is not refundable.

Have you changed your mind? That’s okay.

If you still have your receipt and it is within 14 days of purchase, Nurses Only will give you an exchange, refund or credit for the purchase price of the item excluding postage  (in the form of a Gift Card), providing the product is:

  • In its original condition and packaging (including manuals and accessories)
  • Not on the Product Exclusion List (please see below)

If you meet the above conditions but are returning a product outside the 14 day return period, Nurses Only can only offer you an exchange or a Gift Card credited with the value of the item purchased. If all the above criteria are met all you have to do is send your item back to us at your cost and we will replace it or reimburse you as you wish.

Excluded Products

  • Opened/tried on hosiery items
  • Foot wear with visable signs of wear
  • Electronic downloads
  • All Stethoscopes for hygienic reasons